How long it takes for the order to be fulfilled?
What type of guarantee AimControllers offers for its products?
- Front shell paint
- Buttons and stick bases
- Smart triggers and smart bumpers
- AIM paddles
- damage resulting from improper use (breakage, water damage)
- controller which has been opened (i.e. has a broken warranty seal)
I cannot add order to the cart, what should I do?
Something in my controller stopped working, what I'm supposed to do?
I don’t like the controller anymore, can I return it?
The pattern on my controller is different from the one on the website. How is that possible?
Patterns may slightly differ from those on the website – this is due to the fact that they are applied using the hydrographic technique. In this case, the pattern depends on how the film is applied to the controller. In case of panels that are in solid colors, the shade may be slightly different from the one on the website.
How can I cancel my order?
Cancellation of an order is possible up to 24 hours after placing an order, after this time there is no possibility of cancelling the order.
This time is counted from the moment of placing an order, to the moment of receiving an e-mail from the customer requesting order cancellation.
What is the difference between Spider Action v1 paddles and Remapping Spider Action v1 paddles?
The term “remapping” means that paddles are programmable. In case of standard Spider Action v1, paddles are permanently assigned to buttons of your choice. In the case of Spider Remapping Action v1 paddles you can assign the buttons to the paddles at any time. The whole process does not take more than 30-40 seconds.
What are the instructions for the Remapping Spider Action v1 paddles?
For instructions on how to program the paddles, see the Support tab or click here.
What are the Smart Triggers and Smart Bumpers? What is the difference between the Smart and Standard ones?
What is the Speedy Aim option?
Can I be reimbursed for the repair shipping cost?
What is my RMA number?
RMA number is always your oder number.
You can check it here:.
I cannot pay for the order / my card is rejected / I do not have a PayPal.
If the payment has been declined, you can deposit cash into your bank account. However, we recommend using fast payments available on our website, because such orders are processed much faster.
If this is not possible, first place the order and then make the payment to the following account, depending on the currency in which the order was placed:
Data for all accounts:
Transfer title: order number
Orders in EURO:
PL70 1020 1332 0000 1002 1177 1534
Orders in PLN:
PL36 1020 1332 0000 1102 1002 8522
Orders in USD:
PL72 1020 1332 0000 1902 1177 1542
After making the transfer, please send an email to [email protected] with proof of payment.