Back to Knowledge Base

How do I send my controller for repair?

If any problem arises while using our controller or the mechanism of our modifications seems to be broken, please contact our customer service immediately.

We will try our best to give you all the information you need on how to easily prepare and send the controller to us.

Contact is required because of our individual approach to each customer.

In the package together with the controller should be a copy of the invoice along with the repair form, in which you must describe the fault that occurred.
You can find the repair form needed to ship your controller for warranty attached here.

It is important to contact us before shipping the controller, especially if you are located outside the EU – we will help you to avoid potential customs stops.

Please remember that we have no influence on the shipping company that you used without noticing us first.